This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us at info@woelag.co.za

SHIPPING COST

  1. Standard Delivery will be made within 3-5 business days upon payment receipt and allocation and our acceptance of your order. Orders placed on a Friday after 09h00 will be shipped the following workday. If the Monday is a Public Holiday, your order will only be shipped out the following workday. Note, for certain outlying areas we must use regional third-party couriers and while every effort is made to expedite delivery, service to these areas may take an additional 2 days.
  2. Should you elect to receive your item within 1-3 business days from payment receipt, an additional shipping fee will be charged at check-out. In the event you have selected Same Day or Local Overnight Delivery, and the delivery address is not in the areas as indicated below, your courier fee will not be refunded.
  3. Same Day Delivery for an additional fee of R120 on business days is limited to Johannesburg, Midrand, Centurion and Pretoria ONLY (Townships are excluded from same day delivery). Orders placed and payments made after 09h00 will be booked for the delivery the following working day. In the event the order is place on a Friday after 09h00, then your order will only be shipped out for delivery the following working day. Weekend deliveries are excluded from this service. We will endeavor to make sure that your parcel is shipped out with the requested shipping service – however, if the courier is unable to deliver your parcel as requested despite booking the same day delivery service – we do not accept liability for the delayed delivery.  Shipping fees are non-refundable, and it is the customer’s responsibility to ensure that the delivery area falls within the same day shipping area when selecting the service.
  4. Local Overnight for an additional fee of R140 on business days is limited to Main Centres e.g., Bloemfontein, Cape Town, Durban, East London, George and Port Elizabeth. Orders placed and payments made after 09h00 will be booked for the shipment the following day. In the event the order is place on a Friday after 09h00, then your order will only be shipped out for delivery the following working day. Weekend deliveries are excluded from this service. We will endeavor to make sure that your parcel is shipped out with the requested shipping service – however, if the courier is unable to deliver your parcel as requested despite booking the overnight delivery service – we do not accept liability for the delayed delivery. Shipping fees are non-refundable, and it is the customer’s responsibility to ensure that the delivery area falls within the local overnight shipping area when selecting the service.

DELIVERY ADDRESS

A Physical address within the borders of Republic of South Africa is required for delivery. No Postnet Suites or PO Box will be accepted as a delivery address.

Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.

DELIVERY TIMING

Deliveries of orders take place within 3-5 business days from date of shipment. While every effort is made to expedite delivery, outlying areas may take an additional 2 days due to regional third-party couriers.

Quoted delivery times are a guide only and while Woelag endeavours to meet the targeted delivery times for deliveries, from time-to-time factors beyond our control can result in a delayed delivery.

Shipping during Black Friday, Christmas and Holiday seasons normally experience delays beyond our control. Please expect extended delivery times as your delivery may take 7-10 working days to be delivered to you from date of shipment.

NON-DELIVERY

In the event the courier fails to the deliver your order after making several delivery attempts at the specified address due to your non-availability, the courier will return the order to our offices. We reserve the right to charge additional shipping fees to resend the order to you.

PROCESS OF ORDERS

Orders are processed and shipped the following business day.

Orders will only be shipped once payment has been received and allocated to your order number.

DELIVERY METHOD

A unique tracking number will be communicated to you via email which can be used to track the status of your order.

Your deliveries will be made through one of our designated courier companies, The Courier Guy, or otherwise specified.

We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible.

Before you finalise your order, you have the option to indicate in the “Notes” field whether the order should only be delivered to you OR you can specify an alternative authorized person’s name to receive it on your behalf. You or the authorized person will be required to show proof of identification to the courier upon delivery.

To safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.

The courier will request proof of identity from the person receiving the parcel if this was indicated in the “notes” field of the order.

All parcels delivered will be secured with a unique purchase sealing tape. Should this be broken, please follow the guidance under DAMAGED/BROKEN PACKAGING/MISSING ITEMS.

The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.

Proof of ID or Unique PIN may be requested to verify authenticity of purchaser.

DAMAGED/BROKEN PACKAGING/MISSING ITEMS

In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:

  1. Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any:
    1. breakages, and/or
    1. damages and/or
    1. items missing.
  2. Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
  3. Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
  4. IMPORTANT: Please take a photo of the damaged parcel and send it to info@woelag.co.za

Kindly refer to our refunds policy for further information.

Woelag reserves the right to refuse service, cancel orders and terminate accounts at the company’s discretion.